Privacy Policy

1. About This Policy

Heartwork Studio is operated by Tessa Dewhirst, trading from Main Street, Murwillumbah NSW 2484. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or enquire about our room hire services.

By using this website or contacting us, you agree to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Your name and contact details (email address, phone number);
• Your business or trading name and ABN, if you are a practitioner enquiring about room hire;
• Professional information relevant to a room hire enquiry (e.g. type of practice);
• Booking and payment information;
• Any information you provide when contacting us by phone, email, or the contact form on this website;
• Technical data collected automatically when you visit our website, such as your IP address, browser type, and pages visited.

We do not collect sensitive information (such as health records, financial account credentials, or government identifiers) through our website or standard enquiry process.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you contact us via phone, email, or the contact form on this website;
• When you enter into a Room Hire Agreement with us;
• In person when you visit the studio;
• Through your use of our website (see section 6 below).

Where reasonable and practicable, we collect personal information directly from you.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide information about our services;
• Manage room hire bookings and agreements;
• Issue invoices and process payments;
• Communicate with you about your booking or our studio;
• Maintain our business records and comply with legal obligations;
• Improve our website and services.

We only use your personal information for the purpose it was collected, or for a directly related secondary purpose, or as required or permitted by law.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

• With service providers who help us run our business (e.g. payment processors, email or website hosting services), where those providers are bound by appropriate privacy obligations;
• Where required or authorised by law;
• With your explicit consent.

We do not disclose your information to recipients outside of Australia unless required by law or with your consent.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect anonymised data about how visitors use our site. This helps us understand and improve the user experience. Information collected in this way is aggregated and does not personally identify you.

You may configure your browser to decline cookies; however, some website features may be affected.

7. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. We limit access to personal information to those who need it to perform their duties.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, outdated, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

In some limited circumstances we may be unable to provide full access — for example, where doing so would impact the privacy of another person. If this applies, we will explain why.

9. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We will notify you of any material changes via our website.

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